1.1 This Policy statement provides information on the obligations and policies of Lion Securisia Engineering in respect of an individual customer’s Personal Data. Lion Securisia Engineering undertakes to use reasonable efforts in applying, where practicable, those principles and the processes set out herein to its operations.
1.2 Lion Securisia's officers, management, and members of staff shall use reasonable endeavours to respect the confidentiality of and keep safe any and all Personal Data collected and/or stored and/or disclosed and/or used for, or on behalf of, Lion Securisia Engineering. Lion Securisia shall use reasonable endeavours to ensure that all collection and/or storage and/or disclosure and/or usage of Personal Data by Lion Securisia shall be done in an appropriate manner and in accordance with the Act and this Policy.
1.3 For the purposes of this Policy, in line with the provisions under the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” shall mean data, whether true or not, about an individual customer who can be identified — from that data; or from that data and other information which an organisation has or is likely to have access. Such Personal Data shall also refer to that which is already in the possession of Lion Securisia or that which shall be collected by Lion Securisia in future.
2. Contacting the Data Protection Officer
2.1 Where you legitimately request access to and/or correction of Personal Data relating to you, such Personal Data which is in the possession and control of Lion Securisia, shall provide and/or correct that data in a reasonable time and manner in accordance with its standard procedures as stated hereinafter.
2.2 In accordance with the Act, Lion Securisia has established a process for receiving and responding to any query or complaint that may arise with respect to the application of this Act. To ensure that Lion Securisia receives your complaints and enquiries, please send the same via email to the Data Protection Officer (the “DPO”) of the Lion Securisia at the following email address: firstname.lastname@example.org
2.3 Should you not wish Lion Securisia to use your Personal Data for any of the purposes listed in Clauses 3.2 to 3.4, or not to receive promotional materials from Lion Securisia, you may opt out by sending a clearly worded email to the DPO via the email address provided in Clause 2.2. Your request shall be processed within a reasonable time.
3. Statement of Practices
Types of Personal Data Collected:
3.1 As part of its day-to-day activity, Lion Securisia may collect from you, through various means, including via websites, phone calls, application forms, smart phone applications, marketing events such as lucky draws, road shows and any other forms used by Lion Securisia from time to time, some or all of the following Personal Data:
• Name (first and surname);
• Postal Address;
• Phone number (including mobile);
• Office number;
• Fax number;
• Email address;
• Bank account/credit card details; and
• IP addresses
Purpose of Collection of Personal Data
3.2 The above Personal Data mentioned in Clause 3.1 is collected for the purposes of ascertaining if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through voice calls; text messages; email; direct mail and facsimile messages; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to deliver items to your designated delivery address provided to us; to respond to queries and feedback; for identification purposes; for maintaining and updating your membership details; to evaluate if you are suitable for employment within the NTUC group; and informing you of new developments, services, promotions of Lion Securisia and other third parties which we are associated with.
Disclosure of Personal Data
3.3 In order to carry out the functions described above, Lion Securisia may, from time to time, disclose your Personal Data to subsidiaries, related corporations, affiliates, and agents.
3.4 Without derogating from any of the above, Lion Securisia may also disclose your Personal Data to the following third parties:
• Regulators and law enforcement officials;
• Third party service providers and consultants;
• Credit, debit and charge card companies, banks and other entities processing payment;
• Potential buyers or investors of Lion Securisia or any of Lion Securisia’ companies; and
• Any agent or subcontractor acting on Lion Securisia’ behalf for the provision of Lion Securisia’ services including operation personnel, florists, delivery personnel, suppliers and web administrators.
3.5 Lion Securisia may disclose your Personal Data to the abovementioned parties also in the occurrence of any of the following events:
• To the extent that Lion Securisia is required to do so by the law;
• In connection with any legal proceedings or prospective legal proceedings;
• To establish, exercise or defend Lion Securisia legal rights;
• To the purchaser (or prospective purchaser) of any business or asset which the Lion Securisia is (or is contemplating) selling;
• To any person and/or entity for the purpose of processing such information on Lion Securisia’ behalf;
• To third parties who provide services to Lion Securisia or on its behalf, including but not limited to services relating to lucky draws or other marketing activities;
• To any third party that purchases Lion Securisia or Lion Securisia’ business or any part of Lion Securisia or Lion Securisia’ business; and
• With your consent.
Optional Provision of Personal Data
3.6 In some instances, you may also be requested to provide certain Personal Data that may be used to further improve Lion Securisia’ products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalised service, or provision of a product or dependent on your providing all requested data, failure to provide the requested data may prevent Lion Securisia from providing the service to you. This type of data includes, but is not limited to:
• Other related products and services subscribed to; and
• Family and household demographics.
3.7 Under certain circumstances, telephone calls made to any of Lion Securisia’ companies to order and/or service hotlines and/or inquiry telephone numbers are recorded for the purposes of quality control, appraisal, as well as staff management and development. In such an event, by agreeing to this Policy, you hereby give your clear and unambiguous consent for the collection, use and disclosure of such Personal Data in accordance to this Policy.
4. Accuracy of Personal Data
Where possible, Lion Securisia will validate data provided using generally accepted practices and guidelines. This includes the use of check sum verification on some numeric fields such as account numbers or credit card numbers. In some instances, Lion Securisia is able to validate the data provided against pre-existing data held by Lion Securisia. In some cases, Lion Securisia is required to see original documentation before we may use the Personal Data such as with Personal Identifiers and/or proof of address. To assist in ensuring the accuracy of your Personal Data in the possession of Lion Securisia please inform us of any updates of any parts of your Personal Data by sending a clearly worded email to the DPO at the email address provided at Section 2.2.
5. Protection of Personal Data
Lion Securisia uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Data and will not knowingly allow access to this data to anyone outside Lion Securisia, other than to you or as described in this Policy. However, Lion Securisia cannot ensure or warrant the security of any information you transmit to Lion Securisia and you do so entirely at your own risk. In particular, Lion Securisia does not warrant that such information may not be accessed, altered, collected, copied, destroyed, disposed of, disclosed or modified by breach of any of Lion Securisia’ physical, technical, or managerial safeguards.
6. Access and Correction of Personal Data
6.1 In accordance with Clause 2.1 of this Policy, you have the right to:
a) check whether Lion Securisia holds any Personal Data relating to you and, if so, obtain copies of such data; and
b) require Lion Securisia to correct any Personal Data relating to you which is inaccurate for the purpose for which it is being used.
6.2 Lion Securisia reserves the right to charge a reasonable administrative fee in order to meet your requests under Clause 7.1. Upon payment of the requisite fee, your request shall be processed within a reasonable time.
6.3 If you wish to verify the details you have submitted to Lion Securisia or if you wish to check on the manner in which Lion Securisia uses and processes your personal data, Lion Securisia’ security procedures mean that Lion Securisia may request proof of identity before we reveal information. This proof of identity will take the form of full details of name, membership number and NRIC or Passport or Fin number. You must therefore keep this information safe as you will be responsible for any action which Lion Securisia takes in response to a request from someone using your membership details. We would strongly recommend when you login to your online account in our websites that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
7. Storage and Retention of Personal Data
Lion Securisia will delete, as reasonably possible, or otherwise anonymise any Personal Data in the event that the Personal Data is not required for any reasonable business or legal purposes of Lion Securisia. For online enquiries, such Personal Data will be deleted within reasonable period of time upon address of the enquiries. The Personal Data is deleted from Lion Securisia’ electronic, manual, and other filing systems in accordance with Lion Securisia’ internal procedures and/or other agreements. For Personal Data provided for employment purposes, such Personal Data will be retained by Lion Securisia for a period of only 3 months following the application.
8. Contacting you
To the extent that any of the communication means which you have provided Lion Securisia with (which may include, your telephone number and fax number) is/will be listed on the Do Not Call Registry (the “DNC”), by agreeing to this Policy through your signing of the marketing consent form, filling up of the online form, or by any other means of indication, you hereby grant Lion Securisia your clear and unambiguous consent to contact you using all of your communication means you have provided to Lion Securisia including using via email, voice calls, SMS, Whatsapp, MMS, fax or other similar communications applications or methods, for the purposes as stated above in Paragraph 3.2. This will ensure your continued enjoyment of Lion Securisia’ promotional rates and services.
9. Change Policy
Lion Securisia reserves the right to alter any of the clauses contained herein in compliance with local legislation and/or to meet its global policy requirements and for any other purpose deemed reasonably necessary by Lion Securisia. You should look at these terms regularly. If you do not agree to the modified terms, you should inform us as soon as possible of the terms to which you do not consent. Pending such notice, if there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency.
10. Governing Law
This Policy is governed by and shall be construed in accordance with the laws of Singapore. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.
11.1 This Policy only applies to the collection and use of Personal Data by Lion Securisia. It does not cover third party sites to which we provide links, even if such sites are co-branded with our logo. Lion Securisia does not share your Personal Data with third party websites. Lion Securisia is not responsible for the privacy and conduct practices of these third party websites, so you should read their own privacy policies before disclosure of any Personal Data to these websites.
11.2 Lion Securisia’ websites do not target and are not intended to attract children under the age of 18 years old. Lion Securisia does not knowingly solicit personal information from children under the age of 18 years old or send them requests for personal data.
11.3 Lion Securisia will not sell your personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites which you may have linked or been directed to Lion Securisia’ website.