Terms & Conditions

1. Installation Standards

Standard installation applies to HDB, Retail, or Offices (< 3m height).
High ceiling surcharge (3m+): $50 - $150.
15m cable included per camera; additional cable at $50 per 5m.
Complicated concealed wiring: $50 - $100 per camera.

2. Warranty & Servicing

Hardware: 12 months defect warranty.
Service: Carry-in warranty. On-site transport fee: $130.
Service Call: $130 transport + $50 onwards labor charges.

3. Remote Viewing Setup

Setup fee: $160 (Includes 2 years domain hosting).
Warranty: 2 weeks for connection setup.
Requirement: Working broadband and compatible router with DDNS support.

4. Booking & Slots

50% Upfront Deposit is required to confirm booking.

Slot 1: 10am - 1pm

Slot 2: 2pm - 5pm

Slot 3: 6pm - 8pm (Non-drilling)

Slot 4: 10am - 1pm (Sat)

Return & Refund Policy

At Lion Securisia Engineering, we ensure that our security solutions meet the highest standards. This policy outlines our procedures for returns and refunds, keeping in line with the Singapore Consumer Protection (Fair Trading) Act.

* Please note that 50% Upfront Deposit collected upon booking is non-refundable if cancellation occurs within 48 hours of the scheduled installation slot.

1. Hardware Warranty & Returns

12 Months Standard Warranty: All hardware purchased comes with a 12-month standard hardware defect warranty.

Carry-in Service: Warranty is carry-in unless otherwise stated. For on-site servicing, a $130 transport charge applies.

Defective Items: Items found to be defective within 7 days of installation will be eligible for a 1-to-1 exchange.

Change of Mind: Hardware must be in original, unopened packaging. A 15% restocking fee will apply.

2. Non-Refundable Services

Installation & Cabling: Charges for labor, PVC conduit, and cabling are strictly non-refundable once the work has been completed.

Remote Viewing: Setup fees for remote viewing ($160) are non-refundable once the connection has been established.

Custom Works: Complicated concealed wiring or height-specific installations (above 3.3m) are custom services and cannot be refunded.

3. Refund Summary

Scenario	Conditions	Resolution
Manufacturing Defect	Within 12 months	Repair or Replacement
Change of Mind	Within 7 days (Unopened)	Refund (Minus 15% Restocking)
On-site Servicing	Post-installation	$130 Transport + $50 onwards Labour

4. Contact Support

To initiate a return or report a hardware fault, please contact us via WhatsApp or email sales@lionsecurisia.com.sg. Our team will verify the claim and provide an appointment for carry-in or on-site inspection.